Quality Management in Risk and Resilience

About this microcourse

About this microcourseLearn how a quality management system supports risk and resilience by connecting organizational context, customer and interested-party requirements, process performance, risks, opportunities, controls, change, evidence, and improvement. A realistic service-disruption case leads you to create a practical quality-risk-resilience process map that can be used immediately at work.What you will learnExplain how the process approach, PDCA, risk-based thinking, and opportunity-based thinking support reliable and resilient outcomes.Distinguish quality risk from enterprise risk while showing how both affect organizational objectives.Map a process from requirements and inputs through controls, outputs, measures, dependencies, and accountable ownership.Evaluate whether process controls and performance evidence support continuity, recovery, adaptation, and customer confidence.Effort: Exactly 60 minutes   Pacing: Self-pacedProgram relationship: Standalone specialist; optional mapped extension for RMP201 Module 8 and BCR401 Module 5.CBA provides education and certificate preparation. IRRCB independently administers professional certification. Completion does not confer or guarantee IRRCB certification.

Learn how a quality management system supports risk and resilience by connecting organizational context, customer and interested-party requirements, process performance, risks, opportunities, controls, change, evidence, and improvement. A realistic service-disruption case leads you to create a practical quality-risk-resilience process map that can be used immediately at work.

What you will learn

• Explain how the process approach, PDCA, risk-based thinking, and opportunity-based thinking support reliable and resilient outcomes.
• Distinguish quality risk from enterprise risk while showing how both affect organizational objectives.
• Map a process from requirements and inputs through controls, outputs, measures, dependencies, and accountable ownership.
• Evaluate whether process controls and performance evidence support continuity, recovery, adaptation, and customer confidence.

Syllabus

Course structureOne Section -> one Subsection -> seven Units; Units 1-6 required and Unit 7 optionalCompletion requirementsComplete required Units 1-6 and earn at least 80% on the scored completion check; Unit 7 resources are optional

References

• ASTM E3502-25, Standard Practice for Enterprise Risk Management.
• ISO 31000:2018, Risk management - Guidelines.
• ISO 9001:2026, Quality management systems - Requirements, especially clauses 0.2-0.4 and 4-10, with Annex A used as informative clarification.
• ISO 22301:2019, Security and resilience - Business continuity management systems - Requirements, including applicable amendments.
• ISO 10010, Quality management - Guidance to understand, evaluate and improve organizational quality culture, current controlled edition.
• Reference control: use the licensed CBA copy of ISO 9001:2026 and the current controlled editions of all other sources. Paraphrase protected standards text unless permission authorizes quotation. Alignment does not imply standards-body approval, accreditation, or endorsement.