Quality Management

Quality Management Professional

Quality is crucial in any business and for that reason, quality management is a requirement for success. Businesses must always meet customer requirements and ensure customer satisfaction. The QMP manages the quality management systems and standards that are designed to ensure that organizations meet the needs of their customers and stakeholders, while taking into account statutory and regulatory requirements related to a product or program.

Job Details

The Quality Management Professional plays a leading role in ensuring that the products or services offered by his or her organization consistently meet both external and internal requirements. The Quality Management Professional coordinates the activities required to meet predetermined quality standards. The Quality Management Professional is responsible for overseeing the operation of the manufacturing department and the efficacy of the overall program to ensure the utmost customer satisfaction


A  Quality Manager’s job tasks include:

  • Apply the fundamentals of Quality Management
  • Establish commitment with respect to the quality management system
  • Apply Risk Management in a customer-focused organization
  • Establish Policy in support of a  quality management system
  • Plan the Quality Management System
  • Support the Quality Management System
  • Conduct  Quality Management System Operations
  • Conduct Performance evaluation of the  Quality Management System
  • Establish methods to Improve the organization
Work Activities

Work Activities summarize the kinds of tasks that may be performed across multiple occupations. Work activities are an aggregation of similar job tasks or behaviors for the accomplishment of major work functions. 


A Quality Managers work activities include:

  • Evaluating Information to Determine Compliance with Standards 
  • Monitor Processes, Materials, or Surroundings 
  • Judging the Qualities of Things, Services, or People 
  • Guiding, Directing, and Motivating Subordinates 
  • Estimating the Quantifiable Characteristics of Products, Events, or Information 
  • Interpreting the Meaning of Information for Others 
  • Training and Teaching Others 
  • Inspecting Equipment, Structures, or Material
  • Processing Information 
  • Developing Objectives and Strategies
  • Coordinating the Work and Activities of Others 
  • Developing and Building Teams
  • Thinking Creatively
  • Coaching and Developing Others 

The EnhanceBench curriculum is based upon the standards and objectives outlined by ISO 9001 Quality Management System, ISO/IEC 20000-1 Information Technology – Service Management – Part 1: Service Management System Requirements, and ISO/IEC 27000 Family – Information Security Management Systems. The EnhanceBench curriculum is designed to present a quality management system aligned with organizational purpose and strategic direction.


To learn more about our EnhanceBench curriculum click here