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Organizational Behavior and the Importance of Total Quality Management

Managerial conduct can severely affect the attitudes and behaviors of a small business' employees. Quality management focuses on shaping this conduct in an effort to improve products and services. If you fail to deal with negative attitudes or behaviors in the workplace, you're going to fail in your efforts toward improving interactions with customers and toward meeting your quality management goals.

 Changing Organizational Behavior 

Air Force Veteran and CEO, Gordon Logan, Speaks on His Journey with Company Sport Clips

Sport Clips is a hair care franchise created with the interests of male clientele in mind. To make the brand more appealing to men and boys, Gordon Logan, the CEO of Sport Clips, developed a store design that incorporated sports logos and memorabilia and lots of TVs playing sports in each location. Now, the company has over 1,000 stores in the United States and Canada.

Advantages and Disadvantages to Total Quality Management Strategies

The advantages of a total quality management strategy for your business are numerous. Quality improvement not only benefits customer services and business relationships but also offers your business a variety of problem-solving techniques to help reduce waste and weakness in your company. 

However, a business owner should understand that implementing such a strategy could also initiate several temporary disadvantages. Take time to carefully map out a strategy to reduce production delays and employee resistance.  

 Implementing a Total Quality Management System 

Angry Customers - Why They Matter

Ask anyone you know if they have ever been enraged at the treatment they received at the hands of someone who was supposedly providing them with customer service. Chances are, everyone will be glad to recount a harrowing tale to you. Dissatisfied customers - especially ones who feel they were pushed over the edge into a rage- are not likely to keep silent about their experiences. They may not tell an owner, manager, or anyone at the offending company about it, but you can be certain they will tell others.

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