General & Operations Manager

All organizations need a cohesive member to hold them together. The General & Operations Manager does that by planning, directing and coordinating the operations of the organization to further propel them forward. By overseeing operations, formulating polices and planning the usage of resources, the General & Operations Manager keeps the organization tightly knit and managed in a way that ensures functionality and clarity.

Job Details

General and Operations Managers are often the glue that holds an organization together. They are responsible for people, operations, budgets, project delivery and strategy. As a general and  operations manager, you are responsible for managing a team of people, which involves both the engagement and development of these people. Part of the core operations responsibilities include resourcing or staffing, recruitment and financial processes, such as invoicing. This is linked to the budgeting aspects of the role, in which the general and operations manager must manage margins, costs, budgeting and forecasting. Career prospects for a general and operations manager are good, thanks to the holistic nature of the role and the experience available.


A General and Operations Manager's job tasks include:

  • Hiring and training new employees.
  • Organizing and overseeing the schedules and work of assigned staff.
  • Conducting performance evaluations that are timely and constructive.
  • Handling discipline and terminating of employees as needed and in accordance with company policy.
Work Activities

A General and Operations Manager is a high-level employee who works to plan, direct, and/or coordinate the operations of private or public-sector organizations. These workers may also be referred to as Facilities Managers, Production Managers, or Store Managers, among many other titles. Working in this capacity necessitates a thorough understanding of all aspects of an organization.


A General and Operations Manager's job work activities include:

  • Planing and organizing daily activities related to production and operations.
  • Measuring productivity by analyzing performance data, financial data, and activity reports.
  • Coordinating with other support departments such as human resources, finance, and logistics to ensure successful production operations.
  • Overseeing the shipping and receiving functions.
  • Determining labor needs to meet production goals.
  • Assisting with budget preparation for operations unit.
  • Coordinating with marketing and sales departments to determine pricing, timing, and number of sales promotions, and products to be sold.
  • Assisting with, or prepares and updates, organizations operations manual and policies.
  • Performing other related duties as required.
Curriculum Description

General and Operations Managers' job responsibilities vary greatly depending on the type of company, facility, or organization that employs them. However, in most workplaces, they are responsible for a wide range of responsibilities. General and operations managers are typically in charge of developing and/or enforcing policies established by senior executives. Their daily responsibilities include budgeting, financial management, resource planning, human resources, and managing daily operations.


To learn more about our General and Operations Manager curriculum click here