In this section, participants will delve into the fundamentals of customer service. They will learn about both basic and advanced customer service techniques, with a special emphasis on service provision over the phone.
The purpose of this section is to equip participants with the necessary skills to provide excellent customer service in various contexts, with an emphasis on phone-based interactions.
Upon completion of this section, participants will be able to:
- Develop basic customer service.
- Identify the more advanced techniques of customer service.
- Demonstrate customer service over the phone.
To fulfill the academic requirements of the curriculum, students must complete the course and satisfactorily complete all knowledge checks.
All knowledge checks are delivered in multiple-choice format, and are criterion-referenced and scored according to the best attempt.
To be issued a certificate of completion, a student must complete all the academic requirements of the curriculum
Each certificate has a unique serial number which is tracked by the CBA Education Administrator. Certificate is not transferable to another person or company. The certificate can only be used while it is valid. When certificate is invalidated for any reason, the person can no longer use the certificate.
Can Start Anytime
Self-paced (within course enrollment timeframe)
Study course materials
Pass all knowledge checks
Student will receive Certificate of Completion
5 Hours of Continuing Education
Awarded upon successful completion of course