Being a manager is a demanding position. Excellent managers are proficient in time management; communication skills; empathy; writing skills; setting and conveying effective goals; managing meetings; decision making; problem solving; giving and receiving feedback; maintaining diversity, safety, and equal opportunity requirements; managing projects, conflicts, and changes; and understanding financials.
The Business Management Professional has the competency to conduct business operations including hiring, managing, and measuring performance in an ever-changing agile environment. The Business Management Professional shall typically fill a Business Operations Manager role. The Business Management Professional shall play a leading role in managing personnel by assessing staffing needs, tracking new hires, managing payroll, planning staff development, and interacting with teams to implement process improvements, create new solutions, and resolve complex problems. The Business Management Professional shall also manage business assets by overseeing inventory, purchasing supplies, and conduct sales operations functions including reporting, account planning, sales quota setting, and service pricing.
A Business Operations Manager’s job tasks include:
- Managing and training personnel
- Managing budgets
- Monitoring existing processes and analyzing their effectiveness
- Creating strategies to improve productivity and efficiency
Work Activities summarize the kinds of tasks that may be performed across multiple occupations. Work activities are an aggregation of similar job tasks or behaviors for the accomplishment of major work functions.
A Quality Managers work activities include:
- Making Decisions and Solving Problems
- Coordinating the Work and Activities of Others
- Guiding, Directing, and Motivating Subordinates
- Judging the Qualities of Things, Services, or People
- Monitor Processes, Materials, or Surroundings
- Developing and Building Teams
- Evaluating Information to Determine Compliance with Standards
- Scheduling Work and Activities
- Training and Teaching Others
- Coaching and Developing Others
- Resolving Conflicts and Negotiating with Others
- Monitoring and Controlling Resources
- Developing Objectives and Strategies
- Updating and Using Relevant Knowledge
- Estimating the Quantifiable Characteristics of Products, Events, or Information
- Selling or Influencing Others
- Interpreting the Meaning of Information for Others
- Performing Administrative Activities
- Staffing Organizational Units
- Inspecting Equipment, Structures, or Materials
- Thinking Creatively
- Provide Consultation and Advice to Others
ManagersBench is a manual for every manager, and encompasses all the topics a Business Management Professional needs to understand. Students shall become acquainted with the roles and responsibilities of a manager, emotional intelligence, and strategies for facilitating productive employee collaboration. Students shall learn about Disability Law, Equal Opportunity Employment, and diversity in the workplace.
To learn more about our ManagersBench curriculum click here