SalesBench

SalesBench 1.0 is the starter “manual” for sales professionals who wish to learn the fundamentals of marketing and sales for their business. Making a profit which can be invested into necessary functions is absolutely crucial for a new business, and SalesBench 1.0 can help.

Curriculum Format

Based on 13 hours of participation per week Interaction with facilitator Participation in webinars 88 hours of activities

Time Restrictions

49 days

Job Description

The Capture Management Professional’s responsibilities include working closely with customers to determine their needs and answer their questions about products, as well as recommend the right solutions. The Capture Management Professional should be capable of promptly resolving customer complaints and ensuring maximum client satisfaction – both in person and over the phone. To be successful, a person should stay up-to-date with product features and maintain the store’s visual appearance in high standards. A Capture Management Professional should have a basic knowledge about sales, negotiations and teaming, and should also be able to conduct a successful proposal presentation. In addition, they should be able to understand how to research the business that they’re in. They should have a comprehensive knowledge of sales strategies, as well as branding and pricing a product. They should also be able to maintain customer relationships and complete the entire capture management process. This all should lead to generating a prospect and creating long-term opportunities for the business.

Curriculum Purpose

The purpose of the SalesBench Curriculum is to provide a set of foundational skills that individuals such as Marketing or Sales Professionals can use to optimize marketing and sales strategies.

Curriculum Scope

SalesBench 1.0 covers how to conduct research, segment and target markets to identify qualifying prospects. Recognize the importance of exceptional customer service to retain and grow sales. Understand and apply key sales fundamentals to manage the full sales cycle; from generating leads, to bids, and proposals. Acquire critical sales planning and forecasting techniques to manage sales growth. Establish and maintain effective communication skills with clients and their decision makers to grow existing business.

Prerequisites

ProficiencyBench Courselets: Ethics, Goal Setting, Time Management, Stress Management, Communicate Clearly, Effective Writing Skills, Business Presentations & Skills, Effective Meeting Skills, Decision Making & Problem Solving These courselets can be taken as part of the ProficiencyBench Curriculum or as CEUs

Certificate requisites

Academic: To fulfill the academic requirements of the curriculum, students must complete the curriculum with all courselets and satisfactorily complete 3 labs, as well as the knowledge checks in the curriculum. Knowledge checks and the lab assignments are created to test student achievement of established learning outcomes. Certificate issuance: To be issued a certificate of completion, a student must complete all the academic requirements of the curriculum. Upon successful completion of the SalesBench 1.0 exam, the student will receive a certificate of completion for the exam and will be able to proceed to SalesBench 2.0 curriculum. Certificate maintenance and use: Each certificate has a unique serial number which is tracked by the CBA Education Administrator. Obtained certificates can be used to signify that the individual has obtained and maintains a valid certificate in the area of Capture Management. Certificate is not transferable to another person or company. The certificate can only be used while it is valid. When certificate is invalidated for any reason, the person can no longer use the certificate. SalesBench 1.0 Exam certificate is valid for one year. If the student fails to enroll in SalesBench 2.0 within a year, the certificate is invalidated and the student must re-take and pass SalesBench 1.0 exam in order to proceed to SalesBench 2.0 Curriculum.

Completion requirements

Study course materials Pass all knowledge checks, labs and exam

Certificate

Student will receive Certificate of Completion upon completing the academic requirements of the SalesBench 1.0 Curriculum. Student will also be awarded a certificate of completion upon completing the SalesBench 1.0 Exam. Certificates are available for download upon completion.

Designation and Acronym Granted

Upon satisfactory completion of SalesBench 1.0 students can enroll in SalesBench 2.0. The designation and acronym “Capture Management Professional”™ - CMP is only awarded upon satisfactory completion of SalesBench 2.0 and the Capture Management Professional Exam.

Technical Requirements

For hardware, we recommend a dual-core CPU with at least 2G of memory. We recommend any operating system capable of running the latest versions of Google Chrome and Mozilla Firefox 5.x and later. For browser, We recommend running either Mozilla Firefox 5.x and later or Chrome. Why? Both browsers provide excellent support for web real-time communications (WebRTC). Safari 5.x and later, Internet Explorer 10.x and later, and Microsoft Edge will work as well, but Chrome and Mozilla Firefox 5.x and later will deliver better audio in lower bandwidth conditions.

Information Regarding Changes to the Certificate Program

The Center for Business Acceleration will strive to deliver its courselets and curriculums in accordance with the descriptions provided on the CBA website at the time of enrollment. However, in some situations it might be beneficial or necessary for the CBA to implement changes to courselets or curriculums. The changes will not be very substantial so as to have impact on students who have already started their courselet or curriculum. In some circumstances where it is necessary for the CBA to implement such changes after enrollment due to developments in the relevant subject, advances in teaching or evaluation practice, or requirements of accreditation processes, students will be notified of the changes made to courselets or curriculum immediately.

APPROXIMATE COMPLETION TIME:LEARNING OUTCOMES:PDU AND CEU:REQUIRED MATERIALS:GRADING/PERFORMANCE MEASUREMENT:

52 contact hours
36 lab hours
88 total hours

7 weeks
  1. Develop basic customer service
  2. Identify the more advanced techniques of customer service
  3. Demonstrate customer service over the phone
  4. Conduct the industry research
  5. Conduct market segmentation and targeting
  6. Explain buyer behavior
  7. Strategically utilize networking strategies
  8. Generate successful leads
  9. Plan and forecast sales
  10. Identify sales basics
  11. Define and use bids, proposals and invoices
  12. Conduct an effective proposal presentation
  13. Negotiate successfully
  14. Assemble a good business team
88 PDU
8.8 CEU

SalesBench 1.0 courselets and SalesBench 1.0 Book

A      94
A-     90
B+    87
B      84
B-     80
C+    77
C      74
C-     70
D+    67
D      64
D-     60

APPROXIMATE COMPLETION TIME:

52 contact hours
36 lab hours
88 total hours

7 weeks
LEARNING OUTCOMES:
  1. Develop basic customer service
  2. Identify the more advanced techniques of customer service
  3. Demonstrate customer service over the phone
  4. Conduct the industry research
  5. Conduct market segmentation and targeting
  6. Explain buyer behavior
  7. Strategically utilize networking strategies
  8. Generate successful leads
  9. Plan and forecast sales
  10. Identify sales basics
  11. Define and use bids, proposals and invoices
  12. Conduct an effective proposal presentation
  13. Negotiate successfully
  14. Assemble a good business team
PDU AND CEU:
88 PDU
8.8 CEU
REQUIRED MATERIALS:

SalesBench 1.0 courselets and SalesBench 1.0 Book

GRADING/PERFORMANCE MEASUREMENT:

A      94
A-     90
B+    87
B      84
B-     80
C+    77
C      74
C-     70
D+    67
D      64
D-     60

Purchase the curriculum which includes all courses
$1,450.00