EnhanceBench 3.0 for Services is an advanced level curriculum for business professionals seeking to expand their current knowledge of delivering quality service to clientele. Building from the fundamental aspects presented in the EnhanceBench 2.0, students will expand their knowledge of service systems, decision analysis, incident prevention and risk management. By focusing on becoming a part of high end service delivery, business professionals can actively contribute to their organization’s success and personal career growth.
|APPROXIMATE COMPLETION TIME:||EDUCATIONAL OBJECTIVES:||PDU AND CEU:||REQUIRED MATERIALS:||GRADING/PERFORMANCE MEASUREMENT:|
35 contact hour(s)
1. Students will be able to contribute to successful service delivery to clientele.
2. Students will be able to harness effective decision making tactics to better aide the risk management process.
|35 PDU3.5 CEU|